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Refund Policy

English with Emoke (EWE)

englishwithemoke.com

 

 

1. General Information

 

This Refund Policy applies to all digital products and online courses offered through englishwithemoke.com (“Website”), operated by English with Emoke (EWE) (“we”, “us”, “our”).Because our products are digital and accessible immediately upon purchase or enrollment, refund eligibility is limited and subject to the conditions below.

 

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2. Digital Products and Online Courses

 

All online courses and digital learning materials are delivered electronically.Once access has been granted, the product is considered delivered and used.

 

2.1. Refund Eligibility

 

Refunds may be granted only under the following conditions:

  • You experience a technical issue that prevents you from accessing the course, and the issue cannot be resolved within a reasonable time after contacting us.

  • You were mistakenly charged twice for the same product.

  • You purchased the course accidentally and have not accessed any course materials (videos, downloads, lessons).

 

2.2. Non‑Refundable Situations

 

Refunds will not be issued in the following cases:

  • You have already accessed or viewed course materials.

  • You changed your mind after purchasing.

  • You expected different content but did not review the course description before purchase.

  • You did not complete the course.

  • You purchased the course through a third‑party platform (in this case, their refund policy applies).

 

 

3. How to Request a Refund

 

To request a refund, contact us at the email address provided on the Website.

Please include:

  • your full name

  • the email used for purchase

  • the course name

  • the reason for your refund request

  • screenshots or details of any technical issues (if applicable)

 

We will review your request and respond within 7 business days.

 

 

4. Refund Method

 

If your refund is approved:

  • refunds will be issued to the original payment method

  • processing times may vary depending on your bank or payment provider

  • we are not responsible for delays caused by third‑party payment processors

 

 

5. Changes to this Refund Policy

 

We reserve the right to update or modify this Refund Policy at any time.Changes become effective upon publication on the Website.

 

 

6. Contact

 

If you have questions about this Refund Policy, you may contact us at:

English with Emoke (EWE)

Website: https://englishwithemoke.com

E-mail: englishwithemoke@gmail.com

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